Refund and Replacement Policy

What is Covers & All's Refund and Replacement Policy?

We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it's in perfect condition before it reaches you. If, in the rare event, something isn't right, we're here to help. We accept returns on eligible items within 30 days of delivery, following the terms outlined below:


Eligibility for Refunds and Replacements

1. For Non-Custom Products

  • Refunds or replacements for non-custom products are available only if the items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
  • While Covers & All will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.

2. For Custom Products

  • Custom products are made to order specifically for you and are eligible for replacements only. No refunds will be issued. These items can be replaced only if they arrive damaged, defective, lost during shipping, or with an error in printing/customization (e.g., incorrect spelling, design, or size).
  • Exclusions: We cannot accept replacements for minor variations in color, texture, or size that may occur due to screen settings or the handmade nature of some items. Additionally, any personalization mistakes made by the customer (e.g., typos or incorrect details) are not eligible for replacement. Please ensure all customization details are correct before submitting your order.

3. For Close-Out Products

  • Close-out products are eligible for replacements only and no refunds will be issued. These items can be replaced if they arrive damaged, defective, lost during shipping or if there is an error in customization.

How to Request a Refund or Replacement?

  1. Notify Us within the Return Window (30 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
  2. Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable.
  3. Condition for Returns: Kindly ensure the product is in its original, unused condition when returned.

Please note that the final decision regarding a replacement, refund, or other resolution will be made by Covers & All. However, we are committed to ensuring a fair and satisfactory outcome for our customers.

Covers & All Canada - Leaders in Customized and Personalized Outdoor Covers and Tarps

Covers & All is a leading e-commerce company that specializes in customized covers and tarps of various sizes and shapes. The company understands that every product has unique specifications, and as pioneers in customized covering solutions, they offer exceptional covers for all kinds of spaces, from residential to commercial properties. The company's bespoke products, which include patio furniture covers, bbq covers, cushions, and pillow covers, and industrial-grade tarps, ac covers, undergo rigorous quality checks to ensure they meet the highest standards of Canada.

The company's skilled craftsmen pay meticulous attention to detail when incorporating customizations, ensuring that every product is of the highest quality. They offer custom-sized and standard-sized products that are designed for specific models and precision fitting. Customers can also personalize their covers by imprinting logos or text on them in a font style and color that blends perfectly with their aesthetics.

Covers & All CA prioritizes customer satisfaction and has served over a million satisfied customers. Their customer support team is available 24/7 to promptly and efficiently address inquiries and provide comprehensive information about products, delivery, and their no-questions-asked return policy. With a wide range of fabric options and diverse materials, customers have a range of choices to select from.

Our manufacturing unit is exceptional, enabling us to produce unparalleled products at competitive prices, resulting in a 70% customer retention rate. Efficiency and productivity are our top priorities, and we are committed to delivering a seamless shopping experience, maintaining top-notch quality in our customized products and services, and providing a fast turnaround time. With a presence in over six countries worldwide, we take pride in our well-established firm and our ability to provide tailored solutions that meet every customer's needs. Read more